Politique de confidentialité

Ahfhm is responsible for personal information used to run ahfhm.com and serve customers. Our address is 20 Curlew Way, Sleaford, NG34 7UD, United Kingdom. This policy covers our practices and rights under applicable privacy laws.

Information we use

We may process your name, email address, telephone number, billing and delivery addresses, purchase details, payment status, transaction references and customer service correspondence.

Payment providers process payment credentials through checkout. We use transaction records to confirm payment, manage purchases and refund payments. Do not email complete card numbers or passwords.

Website use may generate IP addresses, device and browser details, page visits and technical activity records. Cookies and similar technologies can support the basket, checkout, security and preferences. The information collected depends on the services operating on the site and your applicable choices.

Purposes and lawful bases

We use information to fulfil orders, arrange delivery, provide tracking, answer enquiries and manage returns, exchanges and refunds. Where UK GDPR applies, these activities generally rely on performing our contract with you or taking steps you request before a purchase.

Accounting and legally required records rely on legal obligations. Protecting the store, preventing fraud and resolving disputes may rely on legitimate interests, after considering the effect on your rights. We rely on consent where required, including for relevant optional cookies or marketing activities. You may withdraw consent without affecting earlier lawful processing.

Providers and disclosures

Services used for website hosting, payments, delivery, customer support and technical maintenance may process information necessary for their tasks. Payment and delivery providers may also have responsibilities explained in their own privacy notices.

If analytics or advertising services are used, their collection and use of information must follow applicable notice, consent and opt-out requirements. We may disclose relevant records to comply with law or lawful requests, obtain professional advice or address fraud and disputes.

Cookies and communications

Use any privacy controls provided on the website and your browser settings to manage cookies. Blocking cookies needed for checkout may prevent parts of the store from working. Optional technologies requiring consent should operate only with that consent.

If you receive marketing emails, unsubscribe through the message or contact us. Necessary purchase and service communications may continue.

Retention, security and international transfers

We retain information as needed for its purpose, legal recordkeeping and unresolved claims. The period depends on the record and applicable obligations.

We use appropriate organisational and technical safeguards to reduce unauthorised access, loss and misuse. Online services cannot offer absolute security.

Providers may handle information outside the UK or your country of residence. Where UK transfer rules apply, we use required safeguards, such as relevant adequacy regulations or approved contractual arrangements. Ask us for information about the safeguards relevant to your data.

Your rights and requests

Depending on applicable law, you may request access, correction, erasure, portability or restriction of processing, or object to certain uses. Some records must be retained by law. We may need proportionate information to verify your identity before acting on a request.

Where US state privacy laws apply to you and our processing, additional rights may include opting out of a sale, sharing or targeted advertising, and appealing a refused request. We will handle qualifying requests and any required preference signals under the relevant law. Exercising applicable rights will not result in unlawful discrimination.

Contact info@ahfhm.com or +44 7365 605211 to raise a concern or make a request. You can also complain to the UK Information Commissioner's Office.

Contact us if you believe a child has provided personal information. We will investigate and act under applicable law. Initially, share only details needed to explain the concern.

We will publish policy changes here and provide further notice when legally required.